Cyber Audit Office
We ensure the anonymity of whistleblowers through the ‘K-Whistle’ system,
operated by an independent external expert organization.
Reporting Types
Requests and Inappropriate Demands
Theft, embezzlement and misappropriation
Leakage of confidential information of customers and buyers
Workplace bullying
Violation of internal accounting management regulations
Suggestions for best practices and exemplary measures
- Anyone, including customers, employees, or partners, can submit a report to the Cyber Audit Office
- Matters unrelated to work or involving the personal lives of employees are not eligible for reporting.
- For complaints or inquiries regarding GOODWEARMALL, please contact
Customer Center: 1600-3424(paid) / E-mail : gwm_help@ssts.co.kr
Resolution Process
- 01
Report Reception
Accepted anonymously or under a real name.
- 02
Content Verification
Review of the report's content, including checks with relevant departments.
- 03
Investigation Initiation
Obtain objective evidence and verify the truth of the reported information
- 04
Confirmation of Results
Follow-up actions and confirmation of results after the investigation is completed.
Reporting Guide
We conduct investigations on reports submitted under real names in principle; however, anonymous reports will also be reviewed if supported by clear and objective evidence.
Reports lacking clear objective evidence will not be processed.
Whistleblower Protection and Reward Regulations
We strictly protect the identity of whistleblowers and establish measures to ensure they are not subject to any form of discrimination or disadvantage.
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Article 1 [Purpose]
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The purpose of this regulation is to protect whistleblowers who report through the Cyber Audit Office and to reward those who contribute to fostering a sound ethical culture, subject to approval by the Ethics Committee.
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Article 2 [Scope of Whistleblowers]
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A whistleblower is defined as any individual who meets one or more of the following criteria.
1. A person who is employed or has worked for Shinsung Tongsang
2. A person who is employed or has worked for a company controlled or overseen by Shinsung Tongsang.
3. A person who is employed or has worked for a company that is an affiliate of Shinsung Tongsang.
4. A person who may face retaliatory measures from Shinsung Tongsang as a result of reporting.
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Article 3 [Exceptions to Application]
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1. Reports not submitted through the Cyber Audit Office
2. Anonymous reports where the identity of the reporter cannot be verified
3. Reports containing false information submitted with malicious intent
4. Reports regarding the private lives of employees
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Article 4 [Protection of Whistleblowers]
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1. Prohibition of disclosing or tracking the identity of the whistleblower.
2. Prohibition of any disadvantage in employment status, including dismissal or discharge
3. Prohibition of unfair personnel actions, such as disciplinary measures, suspension, or promotion restrictions
4. Prohibition of personnel actions against the individual’s will, such as non-assignment of duties, reassignment, or transfer.
5. Prohibition of retaliatory actions, including disadvantages in business relationships, if the whistleblower is an external party.
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Article 5 [Reasons for payment of rewards]
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The Ethics Committee may grant a reward if the report results in significant financial benefit to the company or prevents substantial losses.
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Article 6 [Reward Criteria]
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Based on its assessment of the matter’s importance, the Ethics Committee may award a reward of up to 50 million won.
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Article 7 [Payment Exclusions]
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1. Reports containing false information or lacking sufficient evidence for verification
2. Reports where the whistleblower’s identity cannot be verified
3. Unethical matters unrelated to work
4. Matters already disclosed by related departments or external media reports
5. Matters additionally discovered during the investigation of other reports
6. Matters exceeding the statute of limitations
7. Other matters deemed ineligible for a reward by the ethics committee